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6 questions
I can’t sign in to my client portal
Use the email or account ID associated with your Loyal Primus profile. If you’ve forgotten your password, use the official recovery page to request a recovery code.
Reset your password ↗Where do I manage my account?
The client portal is your starting point for managing your Loyal Primus profile. Use the official portal for account-specific requests and document uploads.
Open client portal ↗Where can I compare trading platforms?
Explore the platform overview and check availability for your chosen account. Keep your client portal credentials and trading platform credentials separate when signing in.
Explore trading tools →What should I include in a platform support request?
Include the platform name, your device, the exact error message, and when it happened. A screenshot can help explain the issue. Remove passwords, recovery codes and unrelated personal details before sharing it.
Go to your client portal ↗Where can I check deposit and withdrawal information?
Review the official funding information and the payment methods available in your client portal. Availability, processing details and applicable charges depend on the method and your account.
Read funding information ↗I have a question about a payment
Check the transaction status in your client portal. For an account-specific enquiry, have the transaction reference, date, amount and payment method ready. Keep complete card details and passwords private.
Review your account ↗No matching questions yet.
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Account security
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